Terms & Conditions

1. About these terms

This website is operated by EVER RICH TRAVEL SERVICE PTY LTD (“Ever Rich”, “we”, “us” or “our”). These terms apply to your use of our website and the travel enquiries you make through the contact details published on it.

These website terms are not a complete agreement for a particular travel booking. Any booking or other travel arrangement is subject to the specific terms provided and agreed before you proceed.

2. Website information and enquiries

Our website provides general information about our travel planning and coordination services for individuals and businesses. Information may change, and website content does not guarantee the availability or price of a particular travel service.

An enquiry does not create a booking or reserve a flight, room or other service. We will communicate any applicable arrangements, prices and conditions before you decide whether to proceed.

3. Email contact

Our email links open a draft in your email application. You must review and send the message yourself. Opening a draft does not mean that a message has been sent or received.

The website does not process online bookings, payments or ticket issuance. Do not send payment card details or sensitive identity documents in an initial email enquiry.

4. Quotes and booking arrangements

Any quote or proposed itinerary is subject to its stated validity, availability and applicable conditions. Prices may change before confirmation. Applicable taxes, service fees, payment requirements and supplier conditions will be identified before you agree to proceed.

A booking is confirmed only through the confirmation process communicated for that particular arrangement. Sending an enquiry alone is not confirmation.

5. Travel suppliers, changes and cancellations

Travel arrangements may involve airlines, accommodation providers and other independent suppliers. Where relevant, their terms will apply alongside any terms agreed with Ever Rich.

Changes, cancellations, refunds and any associated charges depend on the applicable arrangement, the terms disclosed before booking and your rights under law. These website terms do not impose a blanket cancellation fee or remove any refund entitlement provided by law.

6. Traveller information and requirements

Please provide accurate information and check names, dates and other details before confirming an arrangement. Travellers should check passport, visa, transit, entry and health requirements with the relevant official authorities and consider travel insurance appropriate to their circumstances.

Nothing on this website guarantees entry to a country or replaces advice from the relevant authorities.

7. Acceptable use and website content

You must not use the website unlawfully, interfere with its operation or attempt unauthorised access.

Website branding and content belong to Ever Rich or their respective owners or licensors. You may view the website for personal use or legitimate business enquiries. Other use requires permission unless permitted by law.

Third-party links, where provided, are for convenience. Their content and services are subject to their own terms.

8. Australian Consumer Law and responsibility

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable law.

We do not guarantee uninterrupted or error-free website access. Responsibility for any loss will be determined under applicable law and any valid terms agreed for the relevant service.

9. Privacy

Our Privacy Policy explains how we handle personal information in connection with this website and enquiries.

10. Updates and governing law

We may update these website terms by publishing a revised version with an updated date. Changes do not retrospectively alter an existing booking agreement without a lawful basis.

These terms are governed by the laws of New South Wales, Australia. This does not limit any mandatory rights or protections available under applicable law.

11. Contact